FAQ

Choose your pass on the relevant city page and book through our partner Tiqets. The confirmation with your voucher arrives by email straight away.

It depends on the pass. Many are fully digital (a QR code on your phone), while some are exchanged for a physical card on site. What applies to your pass is shown on the voucher and on the pass page.

That depends on the pass. Many can be cancelled free of charge until the day before, while some are non-refundable. You will see the conditions before booking, in the booking window.

Prices are shown and charged in your local currency, with no hidden fees on site.

For most passes, validity begins with first use, not at the time of purchase. From that point the clock runs continuously, including overnight, so it is best to activate your pass in the morning.

As a rule, passes allow one entry per museum (for example the Paris Museum Pass, Firenze Card, or Articket). Time-based passes such as the Vienna Pass also allow one visit per attraction.

Yes, at the top venues: the Louvre, the Uffizi, the Accademia and a few others require a free time slot. Book early, as popular slots fill up quickly.

It varies: the I amsterdam City Card, Lisboa Card, Roma Pass and Campania Artecard include public transport, while pure museum passes such as the Paris Museum Pass or the Articket do not. Check the pass page for the details.

No, each pass has a fixed list of venues. We are upfront about notable exceptions - for example, the Paris Museum Pass does not include the Eiffel Tower, and the I amsterdam City Card does not include the Van Gogh Museum.

Almost always, though age limits vary. On top of that, many state museums are free or heavily discounted for children and teenagers anyway, in which case the child does not need a pass at all.

As a rule of thumb, from the second or third museum onward. Do a quick sum: add up the individual entry prices for the museums you plan to visit and compare the total with the pass price shown in the booking window.

For a single museum visit, single tickets are almost always the better choice. The pass wins out with a packed cultural itinerary, or when public transport or extras are included.